Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@fzin.ie.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@fzin.ie.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way is to contact us at info@fzin.ie and we will be happy to arrange an exchange and update your order. No fuss
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping costs are the responsibility of the customer. Please mark the parcel clearly as "Returned Goods". We recommend using a tracked service. Original shipping costs are non-refundable.
United Kingdom Returns
Returns from the United Kingdom are accepted within 14 days of delivery. Return shipping costs are the responsibility of the customer. Please mark the parcel clearly as "Returned Goods" on the customs declaration. We recommend using a tracked service. Original shipping costs are non-refundable.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fzin.ie.
Our Diva System is backed by a 6-month warranty. In the event of any issues within this period, we are dedicated to resolving them promptly.
Our refund policy is straightforward:
No Cash Refunds:
We do not provide cash refunds. Instead, we offer store credit for any eligible returns.
Limited Time Offers:
If you have received a product through a limited-time offer, please note that the offer is only valid for the specified duration. After the expiration of the offer, exchanges will be processed based on the standard terms of our return policy.
Conditions for Return:
To initiate a return or exchange, please ensure the product is in its original condition, unused, and in its original packaging. Kindly contact our customer service within 14 days of receiving your order to facilitate the return process.
Return Shipping:
Customers are responsible for the shipping costs associated with returning the product. Ensure the item is appropriately packaged to prevent damage during transit.
How to Initiate a Return:
To initiate a return or exchange, please contact our customer service team at info@fzin.ie with your order number and details of the item you wish to return. We will guide you through the process.
Our aim is to make the return and exchange process as smooth as possible while ensuring you have a positive experience with Fzin products. If you have any questions or concerns, feel free to reach out to our customer service team.
*Note: This policy is effective from 01.01.2023 and is subject to change at the discretion of Fzin Coffee. Please always check our website for the most up-to-date information.*